Transfers

There are various methods for transferring securities into your BBAE account. Please confirm with your current broker which method they utilize. Below, you’ll find more information on these available transfer types.

ACAT (Automated Customer Account Transfer): Most major U.S. brokers support ACAT transfers, and you can initiate them through the BBAE platform. Log in to your account, click on Incoming Transfer, and fill in the corresponding account information for your existing broker.

DTC/FOP (Free of Payment): This type of transfer is initiated through your current broker. Many international brokers facilitate transfers using DTC/FOP. To begin the transfer, please contact their customer support for assistance. They will forward your request to the BBAE team for processing. More information here.

DRS/DWAC (Direct Registration System/Deposit Withdrawal at Custodian): This is an electronic method for moving securities between a brokerage account and a company’s transfer agent, eliminating the need for physical certificates. More information here.

For more details on transferring assets into your BBAE account, please contact our support team. We are committed to making the transfer process as straightforward as possible, ensuring security, and adhering to regulatory standards.

ACATs – U.S. listed equities, ETFs, options, and cash

DTC/FOP – U.S. listed equities and ETFs

Please note that some U.S. listed securities cannot be transferred to BBAE, which may result in your transfer request being rejected.

No, BBAE only accepts U.S. listed securities.

BBAE does not support mutual fund trading. Transfers containing mutual funds will be rejected.

BBAE supports same name transfers only. Any transfer request from a third party will be rejected.

Please monitor your email and in-app notifications for any communications from us. In some cases, we may request additional identity verification or documentation, such as an account statement from the contra broker, to continue processing the transfer.

What happens next depends on the transfer method you selected:

• ACAT Transfer: Once submitted, please allow the transfer to be processed. The whole process typically takes 3–7 business days.
• DTC/FOP Transfer: You will need to contact your contra broker so they can coordinate directly with us to proceed. The transfer generally takes 7–10 business days to complete.

You will need to contact your current broker first, and they will coordinate directly with us. We will start the transfer process once we receive the request from your current broker. The transfer generally takes 3-7 business days to complete.

If your current broker needs us to initiate the request, please contact our support team and provide the following information:

• The broker’s name, DTC number, and designated email address
• Your account name and account number at the current broker
• The security name, stock symbol, and quantity to be transferred

Please use the following information:

Brokerage Name: Redbridge Securities LLC

DTC Number: 0158

Clearing Firm: Apex Clearing LLC

Contact: Transfer department

Contact Email: transfers@rbsecurities.com

You can find your BBAE account name and account number under – Account – Deposit – Wire – Postscript.

Note: We use email only for account transfers and other matters. If a phone number is required, please use +1-800-950-5266

If your broker requests additional information, please feel free to contact our support team.

When submitting an account transfer request, you will need to provide information about the broker where your securities are currently held (your contra-broker). You can typically find the required information in your contra-broker’s account statements, transfer instructions, or help center. If needed, you should contact your contra-broker directly for assistance.

Field Descriptions & Examples：

Clearing Firm

• Definition: The full legal English name of the institution that holds and settles your securities.
• Example: Interactive Brokers LLC or Futu Clearing Inc.

DTC Number

• Definition: The 4-digit numeric identifier assigned to the clearing firm by the Depository Trust Company (DTC).
• Example: 0534 or 4272

Transfer-out Account Number

• Definition: Your securities account number at the contra-broker. This is not your login ID, phone number, or username.
• Format: Enter letters and numbers only. Remove any hyphens, spaces, or other special characters.
• Example: If your statement shows U1234567‑001, enter U1234567001.

Contra-Broker Email

• Definition: The official email address used by your contra-broker for securities transfer or settlement requests. This information may be available on the broker’s official website, in its transfer instructions, or on your account statements.

Tip: If you are unsure about any required information, please contact your contra-broker’s customer support team to confirm the correct details before submitting your transfer request.

Please send an email to support@bbae.com with the following information:

• The security name and stock symbol
• The approximate share number you want to transfer in
• Your name (If it’s for an entity account, please send us the entity’s full name)
• Your BBAE account number (if applicable)

We will review whether we can accept the stock and reply to you once we have a result.

This is a typical situation caused by the time difference in settlement between the two brokers. Usually, the shares will appear in your BBAE account within 1-3 business days. You can also contact our support team for more information and to track your transfer.

Please consult with your broker first to identify which transfer method they support.

If they support ACAT, please send an email to support@bbae.com with the following information:

• Your broker’s name
• Your broker’s DTC number (DTC number is a 4-digit number)
• The latest statement from your contra broker

If they support DTC/FOP transfer, please refer to the information here for the next steps. (need to hyper link to DTC/FOP question)

Yes, account transfers qualify for the deposit reward as long as the reward is still valid. The value of the stock transferred in will be determined by the closing price on the trading day before the date the transfer is completed.

Deposit rewards are credited two business days after the transfer.

If you are directed to the FAQs on our website, it means your broker does not support ACAT transfers. Please contact them to start an FOP/DTC transfer instead. Please note that if you submit a transfer request here, it will be rejected because ACAT is not supported.

Confirm with your receiving broker which of the following transfer methods they support:

1. ACAT transfer: Initiate the transfer request from the receiving broker’s end. The receiving broker will coordinate with BBAE to complete the transfer.
2. DTC/FOP transfer: Click here for the outgoing transfer form. Please fill it out and send it to support@bbae.com for processing. If you have any questions about filling out the form, do not hesitate to contact our support team.  

Ensure sufficient funds are in your BBAE account to pay any outstanding fees or margin balances, as your request may not be processed otherwise.

Before initiating the transfer, confirm with BBAE the list of stocks, number of shares, and settlement dates to be included. Provide this information to your receiving broker.

For ACAT transfers, your positions and funds will automatically transfer from BBAE to your new broker. For DTC/FOP transfers, provide settlement instructions to request the delivery of stocks and funds from BBAE to the receiving broker.

Please contact our support team if you have any other questions during the transfer process. We will work to help facilitate the timely transfer of your BBAE account assets.

No, BBAE does not charge any fees for transferring securities into your BBAE account. However, please be aware that your current broker may impose a fee for transferring your assets out. Typically, this fee ranges from $50 to $150 per account.

Generally, it takes five to seven business days to complete the entire transfer process. Once you submit a request to BBAE, our team will process it within one business day. However, please note that the duration of the entire transfer process depends on various factors:

• Current broker turnaround times: Service levels can vary between brokers, which may impact transfer times.
• Account complexity: Accounts with options, margin, or large securities positions may require more time.
• Accuracy of information: Ensuring that the correct account number, name, and positions are submitted can help minimize delays.
• Requests for additional information: BBAE and your current broker may request additional documents or information. A prompt response to the requested information will help avoid potential delays.

We appreciate your patience throughout the transfer process. BBAE and your current broker are required to review and validate all account assets to ensure compliance before accepting or releasing your securities positions and funds. While we strive to complete transfers promptly, it is essential to conduct thorough compliance checks, which may take several days. BBAE will keep you informed about the status by providing updates throughout the process, from when we receive your request until it is completed. If you have any further questions about the status or timeline of your account transfer, please let us know.

ACAT, or Automated Customer Account Transfer, is a system designed to facilitate the electronic transfer of securities between different brokerage firms. By automating the process, it not only simplifies but also significantly speeds up the transfer of assets between financial institutions. The use of an automated process brings numerous benefits that make ACATs the preferred account transfer choice for many.

The transfer process begins when the account holder submits a request to the receiving brokerage firm. After verifying the request, the receiving broker initiates an electronic transfer of eligible securities from the delivering brokerage. Generally, the process takes five to seven business days to complete. Customers should communicate with both brokerage firms to address any issues and be aware of potential transfer fees.

There are instances where we may require additional documentation, such as your government-issued ID or brokerage statements, to fulfill your transfer request. These reasons may include verifying your identity, confirming ownership, preventing errors, maintaining records, and mitigating the risk of fraud and unauthorized access. Providing these documents ensures a seamless and secure transfer process.

BBAE restricts your account from all activity to prepare for the outgoing transfer, ensuring that no new transactions are generated, which could potentially cause delays in the transfer process.

Some securities, such as mutual funds, OTC, or certain fractional positions, are not eligible for transfer to BBAE. You can check by navigating to the ‘Watchlist’ and entering a specific symbol to see if it trades on our platform. Please note that if you hold certain fractional positions with your current broker that are not supported on our platform, they may need to be liquidated and sent as cash, or they will not be included in the transfer.

There are various reasons why a transfer may be rejected. These reasons can include the following:

1. Ineligible Securities: Your request may include securities (such as mutual funds or OTC stock) that are not eligible for transfer because they cannot be traded at BBAE.
2. Insufficient Funds: There may not have been enough funds in your account to cover the applicable transfer fees charged by the sending broker.
3. Negative Balance or Unsettled Trades: If you had a negative balance, an outstanding margin loan, or unsettled trades at the time of the transfer request, it could have resulted in rejection.
4. Outstanding Obligations: If there are any unpaid fees associated with the transferring account, the sender broker may reject the transfer until those obligations are resolved.

Please check your email, or feel free to contact our support team for further information about why your request was rejected. We are here to assist you.

The DTC number for BBAE’s wholly-owned broker dealer subsidiary, Redbridge Securities LLC, is 0158.

For assistance in canceling a transfer request, contact both our customer support team and your current broker as soon as possible. Please be advised that depending on the transfer status, it may not be possible to cancel.

A full outgoing transfer moves all assets out of your account to another brokerage firm. Once initiated, your account will be placed in a restricted status during processing. After the transfer is complete, your account may be closed in accordance with our policies.

A partial outgoing transfer moves only selected assets. Your account will remain open, but certain temporary restrictions may be applied during the transfer process to help ensure it is completed smoothly. Once the transfer is finalized, these restrictions are typically removed, and you can continue using your account as normal.